Privacy Policy

Website: https://webgenie.info | Effective Date: July 31, 2026

DATA RETENTION NOTICE: To maintain system performance and comply with privacy guidelines, Web Genie Innovation Private Limited enforces an automated 60-day purge cycle. All logs, campaign reports, processed recipient data, and analytics summaries are permanently deleted 60 days after generation.

1. Introduction

WebGenie ("We", "Us", "Our") respects your privacy and is committed to protecting the personal and campaign data processed through our platform (https://webgenie.info). This Privacy Policy explains how we collect, process, share, and retain information when you use our SMS, WhatsApp, RCS, Email, and Voice services.

2. Information We Collect

Account Information: Name, business name, contact details, email address, billing info, and TRAI/DLT registration documents (Entity ID, Header IDs).
Campaign Data & Content: Recipient phone numbers, email addresses, message body text, template variables, and media attachments submitted for delivery.
Technical & Usage Data: IP addresses, browser info, system logs, API request payloads, and delivery status metadata (DLRs).

3. Use of Information & Regulatory Data Sharing

Your information is used solely for service execution, billing, regulatory compliance, and platform security. We process data strictly under the following guidelines:

TRAI & DLT Compliance: SMS routing data, template details, and sender identification are transmitted to Telecom Service Providers (TSPs) and DLT platforms as mandated by Indian telecom laws.
Meta WhatsApp API Integration: WhatsApp message payloads, phone numbers, and template statuses are processed via Meta's secure WhatsApp Business API infrastructure.
RCS & Google Messaging Hubs: RCS communications are routed through Google Jibe / Telecom Operator RCS hubs under strict encryption standards.
Third-Party Disclosure: Web Genie Innovation Private Limited does not sell or rent user or recipient data to third parties. Data is disclosed only to regulatory authorities, telecom operators, or law enforcement when legally required.

4. Data Retention & Automatic 60-Day Purging

We maintain a minimal data retention strategy to safeguard user privacy:

Campaign Reports & Delivery Logs: Retained for exactly 60 calendar days. On the 61st day, logs and associated recipient information are automatically deleted from active databases and secondary storage.
Account Data: Profile details and DLT regulatory records are retained for as long as the account remains active or as required by telecommunication retention laws.

5. Contact Us

For questions regarding this Privacy Policy or data management practices, please contact us via our website at https://webgenie.info.